Backstage.cam
This Privacy Policy explains how personal data is collected, used, disclosed, transferred, stored, and protected when you access or use Backstage.cam and the digital content service made available through that website, referred to in this Privacy Policy as the “Service.”
The Service is operated and administered by Influencestage Ltd, a company registered in Hong Kong under registration number 856485650, with its registered office at Room 1305, 13/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong.
In this Privacy Policy, “Backstage,” “we,” “us,” and “our” refer to Influencestage Ltd in relation to the operation and administration of the Service, and to the relevant Applicable Backstage Entity where personal data is processed in connection with a purchase, subscription, one-off paid access, payment, refund, chargeback, receipt, invoice, or other transaction-related matter. Where the context requires, these terms may refer to both.
Depending on the relevant customer, product, territory, transaction, payment method, or payment flow, another Backstage group entity may also be involved as the applicable seller, merchant of record, receipt or invoice issuer, entity responsible for refunds or chargebacks, or payment-related contracting entity. The Backstage group entity responsible for the relevant purchase, subscription, one-off paid access, payment, refund, chargeback, receipt, invoice, or other transaction-related matter is referred to in this Privacy Policy as the “Applicable Backstage Entity.” The current Backstage group entities that may act as an Applicable Backstage Entity are identified in our Terms of Service and, where relevant, in the applicable checkout flow, receipt or invoice, or transaction-specific disclosures.
This Privacy Policy applies to visitors, registered users, subscribers, customers, and other individuals who access or use the Service. It should be read together with our Terms of Service, Cookie Policy, Refund Policy, and any other policy or notice that applies to the Service, transaction, or relationship.
For the purposes of the EU General Data Protection Regulation (“GDPR”) and UK GDPR, Influencestage Ltd is the controller of personal data processed in connection with the operation and administration of the Service, including account management, content access, customer support, Service security, fraud prevention, analytics, and enforcement of our Terms and policies.
For purchases, subscriptions, one-off paid access, payments, receipts, invoices, refunds, chargebacks, payment disputes, and related transaction matters, the relevant Applicable Backstage Entity may also act as a controller of the personal data processed in connection with that transaction or payment flow.
Privacy contact details:
Email: privacy@backstage.cam
Company: Influencestage Ltd
Address: Room 1305, 13/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong
We collect the following categories of personal data depending on how you access or use the Service.
3.1 Account and Contact Data
This may include your name, username, email address, date of birth or age confirmation where required, account preferences, account status, subscription status, and other information provided when creating or managing an account.
3.2 Transaction and Payment Data
This may include purchase history, subscription history, one-off paid access history, transaction identifiers, payment method identifiers, payment tokens, payment status, amounts, timestamps, currency, receipts, invoices, refund history, chargeback history, and payment dispute records.
We do not store full payment card numbers or full bank account details. Payment information is processed by third-party payment service providers.
3.3 Identity, Age, and Fraud-Prevention Data
Where required or appropriate for age checks, identity checks, fraud prevention, payment security, sanctions screening, legal requirements, payment processor requirements, or enforcement of our Terms and policies, we may collect, receive, or process identity, age, verification, risk, or fraud-prevention information.
This may include date of birth, age confirmation, verification status, verification metadata, fraud-prevention signals, restricted-party or sanctions screening results, and information provided by identity verification, age verification, payment, fraud-prevention, or security service providers.
In higher-risk cases, we may ask you to complete additional identity verification through a third-party verification provider. This may involve submitting an identity document, selfie image, liveness check, facial verification, or similar verification information. Where biometric data is used for the purpose of uniquely identifying you, it will be processed only where permitted by applicable law and as further described in this Privacy Policy or the relevant verification notice.
3.4 Support, Requests, and Communications
This may include information you provide when contacting support, submitting a request, making a complaint, reporting an issue, responding to a review or verification request, or otherwise communicating with us in connection with the Service.
3.5 Service Usage and Technical Data
This may include IP address, device identifiers, browser type, operating system, device type, approximate location derived from IP address, access times, log files, pages viewed, features used, interaction data, referral URLs, session data, and other technical information generated when you access or use the Service.
3.6 Cookies and Similar Technologies
We may collect information through cookies, local storage, and similar technologies for essential functionality, authentication, security, fraud prevention, analytics, preferences, and Service improvement. More information is provided in our Cookie Policy.
3.7 Legal, Safety, and Dispute Data
This may include records relating to legal requests, regulatory requests, law enforcement requests, fraud reviews, account restrictions, enforcement decisions, refunds, chargebacks, payment disputes, complaints, legal claims, and other records necessary to protect the Service, users, transactions, and legal rights.
We may collect personal data directly from you, automatically when you access or use the Service, and from third parties where necessary or appropriate for the purposes described in this Privacy Policy.
These sources may include payment processors, payment method providers, acquiring banks, card networks, identity verification providers, age verification providers, fraud-prevention providers, security providers, analytics providers, customer support providers, Backstage group entities, professional advisers, competent authorities, and other parties involved in the Service, transactions, verification, security, fraud prevention, legal matters, or dispute handling.
5.1 Performance of a Contract
We may process personal data where necessary to enter into or perform a contract with you, including to:
(a) create, manage, and maintain your account;
(b) provide access to the Service and digital content;
(c) manage purchases, subscriptions, one-off paid access, renewals, cancellations, receipts, invoices, refunds, and customer support;
(d) authenticate your account and enable Service functionality; and
(e) enforce contractual rights and obligations under our Terms of Service and applicable policies.
5.2 Legal Obligations
We may process personal data where necessary to comply with legal obligations that apply to Influencestage Ltd, the relevant Applicable Backstage Entity, or another Backstage group entity involved in the relevant matter, including obligations relating to:
(a) tax, accounting, invoicing, and financial record-keeping;
(b) consumer protection and transaction records;
(c) responding to valid legal requests, court orders, regulatory requests, or law enforcement requests;
(d) sanctions, restricted-party, or other legally required screening;
(e) age, eligibility, or identity checks where required by applicable law; and
(f) preventing or investigating unlawful activity where processing is required by law.
5.3 Legitimate Interests
We may process personal data where necessary for our legitimate interests or the legitimate interests of the relevant Applicable Backstage Entity, provided those interests are not overridden by your rights and freedoms. These interests may include:
(a) protecting the security and integrity of the Service;
(b) preventing fraud, abuse, unauthorized access, payment misuse, chargeback abuse, and misuse of the Service;
(c) monitoring transactions, account activity, and Service activity for risk-management purposes;
(d) enforcing our Terms of Service and applicable policies;
(e) handling support requests, complaints, refunds, payment disputes, and chargebacks;
(f) maintaining, improving, and analyzing the Service;
(g) protecting users, transactions, business relationships, and legal rights; and
(h) establishing, exercising, or defending legal claims.
5.4 Consent
We may process personal data based on your consent where consent is required or appropriate, including for:
(a) optional analytics cookies and similar non-essential technologies;
(b) marketing communications, where required by applicable law;
(c) optional preferences or features; and
(d) certain identity, age, or verification steps where consent is requested as the applicable legal basis.
Where we rely on consent, you may withdraw consent at any time by using the relevant settings or tools made available through the Service, such as unsubscribe links, browser or device settings, or cookie preference tools where available, or by contacting us at privacy@backstage.cam. Withdrawal of consent does not affect processing carried out before withdrawal.
Where consent is needed for an optional feature, marketing communication, or non-essential cookie, withdrawing consent will stop the relevant processing. Where consent is requested for identity, age, fraud-prevention, or payment-security verification, withdrawing or refusing consent may affect our ability to provide the relevant feature, transaction, account access, or Service functionality, where the verification is necessary for that purpose.
5.5 Sensitive or Special Category Data
In limited cases, certain verification processes may involve sensitive or special category personal data, such as biometric data used for identity verification. This may occur where additional identity verification is required in connection with fraud prevention, payment security, age or eligibility checks, legal requirements, payment processor requirements, or enforcement of our Terms and policies.
Where sensitive or special category personal data is processed, we will process it only where permitted by applicable law. This may include explicit consent, substantial public interest where permitted by applicable law, establishment, exercise or defence of legal claims, or another permitted legal basis or condition.
Where EU or UK data protection law applies, this includes identifying an applicable condition under Article 9 GDPR or UK GDPR, where required.
We process personal data for the purposes described in this Privacy Policy, including to:
(a) provide, operate, administer, maintain, secure, and improve the Service;
(b) create, manage, authenticate, and protect user accounts;
(c) provide access to digital content, subscriptions, one-off paid access, and other Service features;
(d) process purchases, subscriptions, renewals, cancellations, receipts, invoices, refunds, chargebacks, payment disputes, and related transaction matters;
(e) verify age, eligibility, identity, account information, or transaction information where required or appropriate;
(f) prevent, detect, investigate, and respond to fraud, abuse, unauthorized access, payment misuse, chargeback abuse, security incidents, unlawful activity, or violations of our Terms and policies;
(g) provide customer support, respond to requests, handle complaints, and communicate with you about the Service, your account, transactions, subscriptions, content access, security issues, or policy matters;
(h) comply with legal, regulatory, tax, accounting, sanctions, banking, payment processor, and record-keeping requirements;
(i) establish, exercise, or defend legal rights and claims; and
(j) analyze Service usage, improve functionality, maintain security, and measure the effectiveness of the Service.
Certain personal data is necessary to create and manage an account, provide access to the Service, process purchases, subscriptions, one-off paid access, payments, refunds, chargebacks, payment disputes, and support requests, verify age or eligibility, prevent fraud, maintain security, and comply with legal, tax, accounting, banking, payment processor, and record-keeping requirements.
If you do not provide personal data that is necessary for these purposes, we may not be able to provide the relevant account, feature, transaction, content access, support, or Service functionality.
We retain personal data for as long as necessary for the purposes described in this Privacy Policy, including to provide the Service, manage accounts, process transactions, maintain security, prevent fraud, comply with legal, tax, accounting, banking, payment processor, and record-keeping requirements, resolve disputes, enforce our Terms and policies, and establish, exercise, or defend legal claims.
Retention periods vary depending on the type of data and the reason it is processed, including:
(a) account and contact data, which may be retained for the duration of your account and for a reasonable period after account closure;
(b) transaction, payment, receipt, invoice, refund, chargeback, and payment dispute records, which may be retained as required or appropriate for tax, accounting, financial, banking, payment processor, dispute-handling, and legal purposes;
(c) identity, age, verification, fraud-prevention, and risk-management records, which may be retained for as long as necessary for verification, fraud prevention, payment security, legal requirements, payment processor requirements, and dispute handling;
(d) support, complaint, enforcement, and account restriction records, which may be retained as necessary to resolve issues, prevent abuse, enforce our Terms and policies, and protect legal rights;
(e) technical, usage, log, cookie, and security records, which may be retained for periods appropriate to security, fraud prevention, analytics, troubleshooting, and Service improvement; and
(f) legal, regulatory, and dispute records, which may be retained for as long as necessary to comply with applicable law, respond to legal requests, cooperate with competent authorities, or establish, exercise, or defend legal claims.
Where identity or verification checks are carried out by a third-party verification provider, that provider may retain verification data in accordance with its own retention periods, contractual obligations, and applicable law.
When personal data is no longer needed, we will delete it, anonymize it, or restrict its use, unless continued retention is required or permitted by applicable law.
The Service is operated internationally. Your personal data may be transferred to, stored in, or processed in countries other than the country where you are located, including Hong Kong, the European Economic Area, the United Kingdom, the United States, and other countries where Backstage group entities, service providers, payment processors, verification providers, hosting providers, support providers, security providers, analytics providers, or other partners are located.
Where personal data is transferred internationally, we take steps designed to protect it in accordance with applicable data protection laws. These steps may include relying on adequacy decisions, Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement or UK Addendum, data processing agreements, transfer risk assessments, and additional technical, organizational, or contractual safeguards where required or appropriate.
Where a service provider processes personal data on our behalf, we require that provider to process personal data only in accordance with our instructions, contractual obligations, and applicable data protection requirements, unless the provider acts as an independent controller for specific processing activities.
We may share personal data where necessary or appropriate for the purposes described in this Privacy Policy, including with:
(a) Backstage group entities, including Influencestage Ltd, the relevant Applicable Backstage Entity, and other group entities involved in operating the Service, processing transactions, handling refunds, chargebacks, payment disputes, support, fraud prevention, security, legal matters, tax, accounting, or administration;
(b) payment processors, acquiring banks, card networks, payment method providers, fraud-prevention providers, chargeback-management providers, and financial institutions;
(c) identity verification, age verification, risk-management, restricted-party screening, security, and fraud-prevention service providers;
(d) hosting, infrastructure, cloud, database, storage, content delivery, technical, security, monitoring, and IT service providers;
(e) customer support, communication, email, notification, analytics, and Service improvement providers;
(f) professional advisers, including legal, tax, accounting, audit, insurance, banking, and corporate advisers;
(g) courts, law enforcement authorities, regulators, government authorities, payment service providers, banks, card networks, or other competent parties where required or permitted by law, legal process, payment processor requirements, fraud prevention, dispute handling, protection of legal rights, or protection of the security, safety, or integrity of the Service, users, transactions, or business relationships; and
(h) other parties where you direct us to share personal data, where sharing is necessary to complete a transaction or provide the Service, or where sharing is otherwise permitted by applicable law.
We do not sell personal data.
We use cookies, local storage, and similar technologies in connection with the Service.
These technologies may be used to:
(a) enable essential Service functionality, authentication, security, fraud prevention, and payment-related functionality;
(b) remember user preferences and settings;
(c) analyze Service usage, performance, errors, and technical issues; and
(d) improve the Service, user experience, content access, functionality, and security.
Some cookies and similar technologies are strictly necessary for the Service to function. You may be able to block or delete them through your browser or device settings, but doing so may affect the operation of the Service.
Analytics cookies and similar analytics technologies are non-essential and will be used only where permitted by applicable law, including where required, based on your consent.
You can manage cookies through your browser or device settings, including by blocking or deleting cookies. Where cookie preference tools are made available through the Service, you may also use those tools to manage your cookie choices. For more information about the cookies and similar technologies we use, please see our Cookie Policy.
Depending on where you are located and the data protection laws that apply, you may have certain rights in relation to your personal data. These rights may include the right to:
(a) request access to the personal data we hold about you;
(b) request correction of inaccurate or incomplete personal data;
(c) request deletion of personal data;
(d) request restriction of processing;
(e) object to processing, including processing based on legitimate interests or direct marketing;
(f) request portability of personal data, where applicable;
(g) withdraw consent where processing is based on consent; and
(h) lodge a complaint with a data protection supervisory authority.
These rights may be subject to conditions, limitations, and exceptions under applicable law. For example, we may need to retain certain personal data for legal, tax, accounting, fraud-prevention, payment processor, chargeback, dispute-handling, security, or legal-claims purposes.
You may exercise your privacy rights by contacting us at privacy@backstage.cam. We may ask you to provide information necessary to verify your identity, confirm your request, or locate the relevant account, transaction, or personal data.
Where your request relates to a purchase, subscription, one-off paid access, payment, receipt, invoice, refund, chargeback, or other transaction-related matter, Influencestage Ltd and the relevant Applicable Backstage Entity may handle or coordinate the response to your request.
We will respond to privacy rights requests within the time period required by applicable law.
We may use automated systems, risk-scoring tools, fraud-prevention tools, payment-security tools, and transaction-monitoring tools to detect, prevent, and respond to fraud, payment misuse, unauthorized access, chargeback abuse, security risks, suspicious activity, or violations of our Terms and policies.
These tools may analyze account information, transaction information, payment signals, device information, technical information, usage activity, verification information, chargeback history, fraud-prevention signals, and other relevant risk indicators.
Depending on the outcome of these checks, we may automatically or manually decline, delay, suspend, cancel, or restrict a transaction, require additional verification, restrict access to certain Service features, or take other risk-management or security measures.
Where a decision is based solely on automated processing and produces legal or similarly significant effects on you, we will do so only where permitted by applicable law and subject to appropriate safeguards. Where required by applicable law, you may request human review, express your point of view, contest the decision, or request more information by contacting us at privacy@backstage.cam.
We may not disclose detailed risk-scoring rules, fraud-detection methods, security procedures, or information that could undermine the security, fraud-prevention, or integrity of the Service.
We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include, as appropriate, encryption, access controls, authentication controls, secure storage, logging and monitoring, internal policies, staff access limitations, vendor due diligence, and contractual protections with service providers.
No method of transmission, storage, or processing is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.
If we become aware of a personal data breach, we will take steps required by applicable law, which may include notifying affected individuals, regulators, service providers, payment processors, or other relevant parties where required or appropriate.
The Service is not intended for children under 13 years of age. Individuals aged 13 to 17 may access or use the Service only with the consent and supervision of a parent or legal guardian, as described in our Terms of Service.
Features involving payments, subscriptions, one-off paid access, or other financial transactions are limited to individuals aged 18 years or older.
We may process age, eligibility, account, verification, transaction, and support information where necessary to apply these age restrictions, protect users, prevent fraud, enforce our Terms and policies, and comply with applicable law.
If we become aware that personal data has been provided in violation of these age restrictions, we may restrict or terminate the relevant account, restrict access to certain features, delete or restrict the related personal data, or retain relevant records where required or permitted by applicable law.
Parents or legal guardians may contact us at privacy@backstage.cam regarding privacy requests relating to a child or teen user.
We may update this Privacy Policy from time to time to reflect changes to the Service, our processing activities, legal requirements, or operational practices.
Where required by applicable law, or where changes are material, we may notify you by email, through the Service, by posting a notice, or by other appropriate means.
The updated Privacy Policy will apply when it is made available through the Service, unless otherwise required by applicable law.
If you have questions or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: privacy@backstage.cam
Primary Service Operator: Influencestage Ltd
Address: Room 1305, 13/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong
Where your request relates to a purchase, subscription, one-off paid access, payment, receipt, invoice, refund, chargeback, or other transaction-related matter, Influencestage Ltd may coordinate the response with the relevant Applicable Backstage Entity.